IT Support
Our Services
Nausa Technologies is committed to provide high quality and SLA based managed services. Our services are designed to support you in short or long term initiatives to reduce costs and improve performance levels. Our IT professionals act as an extension to your technical teams by providing remote support, helpdesk support.
The priority of an Incident is determined by the impact on the business process
| Priority | Impact | Description |
|---|---|---|
| 1 | Catastrophic | The business process has come to a full stop and cannot be restarted |
| 2 | Critical | The business process has been or will be severely delayed. The consumer products cannot be delivered as scheduled |
| 3 | Medium | The business process is compromised and/or delayed. However, the delivery of products is still on schedule. A temporary workaround is available |
| 4 | Low | All other disruptions that have limited impact on the business process. |
All Incidents shall be reported to Nausa Technologies during normal office hours (Monday – Friday 7:30 a.m. To 5:00 p.m.). Nausa Technologies shall determine the priority of an Incident together with the user reporting the Incident.